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Course Outline
Basics for Effective Meetings
- Good Meeting vs Bad Meeting
- Conducting Productive Meetings
- Keys to Meeting Productivity
- The Basic Essentials of Meetings
- Components of Successful Meetings
- Qualities of Effective Meetings
- Important Questions: Why, When, Who & Where
- Leading a Meeting
Planning and Preparing for a Meeting
- Pre-meeting preparation
- Identifying the Participants
- Choosing the Venue
- Planning & setting objectives
- Setting the meeting date & time
- Preparing the agenda
- Gathering Materials
- Sending Invitations
- Making Logistical Arrangements
Effective Agendas
- Planning and Preparing Agenda
- Goal and purpose of an agenda
- Importance of the Agenda
- Do’s and Don’t of an Agenda
- Understanding the Objective of the meeting
- Setting a SMART Objective that returns results
- Aligning the meeting objectives to organizational goals
- Drafting a powerful agenda
- Communicating the agenda
Facilitation and Communication Skills
- Communication within meetings
- Assertiveness
- Effective verbal communication
- Non-verbal communication
- Electronic Options
- Chairing a Meeting
- Dealing with Difficult People
- Controlling a Meeting
- Dealing with personality conflicts
Meeting Roles, Responsibilities and Delegation
- The Facilitator
- The Minute Taker
- The Attendees
- The Communicator
- Different Types of Meetings
- Large vs Small Meetings
- Effective Delegation of tasks
- Delegation for results
Meetings Management
- Meeting Etiquette
- Set expectations
- Establish ground rules
- Keeping the Meeting on Track
- Dealing with Overtime
- Holding Participants Accountable
- Managing Disruptions
- Late Arrivals/Early Exits
- Mobile Phones Policy
- Off-Topic Discussions
- Conflict Resolution
- Meeting Gamification
Effective Meeting Minutes
- Noting of minutes
- Minutes of Meeting: Explained
- Taking Minutes
- Minute Templates
- Actions plan after meetings
- Note-taking and transcription
- Time-bound meetings
- Closing and follow-ups
Meeting Challenges and Additional Responsibilities
- Identify hidden agendas
- Minimize wheel spinning and repetition
- Resolving conflict
- Tracking difficult issues
- Handling difficult people
- Completing action items by agenda
- Confidentiality and Compliance
14 Hours
